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FAQ

HOW DO I ADD AN ITEM TO THE BASKET ?

Once you have chosen an item, select size and click « add to basket ». The item will appear in your basket  (in the upper right hand corner of the page). If you wish to add other items, repeat the process.

ADDING ITEMS AFTER ORDER CONFIRMATION :

If you wish to add an article once the order has been confirmed, please place a new order.

MODIFICATION AND CANCELLATION OF ORDER :

If you want to modify or cancel your order, please contact us as soon as possible.
In case your order has been sent, you will have to wait for the delivery and send the item(s) back to us (see the section "RETURN & EXCHANGE").

INVOICE OF THE ORDER :

An invoice of your order is always included in your parcel. If you wish to not wait for delivery, you can print it via the order confirmation email.

CREATION OF A MEMBER ACCOUNT :

To create a member account, click  (in the upper right hand corner of the page). Enter you email address then click « CREATE MY ACCOUNT », then follow instructions. Once your member account is created, the information is registered for other orders.

ACCESS TO MEMBER ACCOUNT :

To access your member account, click . Enter your email address as well as your password and click « CONNECT TO MY ACCOUNT ».

FORGOTTEN PASSWORD :

In case you have forgotten your password, click . Click then « Forgot your password ? », enter your email address and click « SEND ». You will receive an email with your new password.